A PRINCE2 & ITIL-aware IT Director / Senior IT Manager with a proven track record within B2B, B2C, support services, education, e-learning, technology, corporate & commercial market sectors.

Strong IT operational leadership with strategic project implementation management experience.
Results orientated & delivery-focused with IT department, infrastructure & systems development skills.

Experience of enterprise-aligned IT infrastructure, strategy definition, technology roadmaps, change management, strategic partners, business systems, business process re-engineering, internal controls, budgets, KPIs, SLAs, telephony, IT support, help desks, team management & technology deployment.

Key Achievements include
Established enhanced IT policies and procedures for TVU to improve overall IT user satisfaction
Successfully implemented an IT Disaster Recovery Plan for TVU as part of continuity planning
Designed the official Atari ST graphics software, achieving 100,000 sales in just over two years
Developed a new incident recording & reporting database application for Thames Water in 2000
Proposed the new IT structure to improve performance of IT function within a medical charity